Agency guide · Updated October 7, 2026

Email marketing software for agencies, priced by client list.

For most marketing agencies that run client automation and also need a CRM for their own pipeline, ActiveCampaign is the best starting point. Its Starter plan is $15 a month at 1,000 contacts, billed monthly, and includes email marketing, marketing automation, a standard CRM and ecommerce integrations.

Prices are taken from each vendor's published pricing page as of October 7, 2026. Written for agency owners and account leads.

Quick picks by agency type

  • ActiveCampaign: full-service agencies that need automation and a CRM in one plan, from $15 a month.
  • Klaviyo: agencies whose clients are mainly ecommerce brands, from $20 a month for 500 profiles.
  • Customer.io: agencies with product-led SaaS clients that send messages from billing and usage events, from $100 a month.
  • Brevo: agencies with many small clients and a tight margin, starting with a free plan.
  • Campaign Monitor: agencies that prioritize clean campaign design for brand clients.

How agencies should compare platforms

An agency buys email software differently from a single business. You pay for every client account you run, you need to hand work to junior staff, and you have to show value at renewal. A tool that is cheap for one brand can become expensive when you run twelve. Three questions matter most: how the price scales with contacts, whether each client can be kept separate, and whether you can report revenue or conversions in a form the client accepts.

Start with the contact count of each client list, not the plan name. Most of the platforms in this guide price by contacts, profiles or subscribers. ActiveCampaign quotes its Starter price at 1,000 email contacts and rises from there. Klaviyo prices by active profiles. Drip prices by people in bands. Moosend has a contact selector with annual and monthly prices. When you add up the lists you will manage in the first year, the total is often larger than the list any single client has today.

Next, look at what each plan includes. A plan can be cheap and still lack the feature you need. Campaign Monitor and MailerLite list their plan features on the pricing page, so check whether the tier you are considering includes the automation, segmentation or reporting your clients need. Customer.io separates its Essentials plan from Premium, which has custom profile volume and premium support, so enterprise SaaS work usually means a conversation rather than a fixed price.

Platform comparison for agencies

PlatformBest for agenciesEntry price (plan, billing)Key limitation
ActiveCampaignFull-service agencies running automation and their own CRMStarter, $15/mo at 1,000 contacts; monthly figure same when billed annuallyPrice rises with contacts, and landing pages need the Plus plan ($49/mo)
KlaviyoEcommerce client retention workEmail plan, $20/mo for 500 profiles (monthly)Built around ecommerce data; less suited to non-retail clients
MailchimpSmall client lists and clients who already use itFree up to 250 contacts; Standard $20/mo at 500 contacts (monthly)Per-contact bands step up quickly as lists grow
DripEcommerce clients with a mid-sized list$39/mo for 1 to 2,500 people (monthly)No ongoing free plan; 14-day trial only
Customer.ioProduct-led SaaS clients with event-driven messagingEssentials, $100/mo (monthly); Startup Program may give 12 months free if eligiblePrice rises fast with profile count; Premium is custom
Campaign MonitorBrand clients who care about campaign designLite, $13/mo monthly or $11.70/mo billed annually, 500-contact bandPlans are banded by contacts; no free plan, only a 30-day trial
MailerLiteSmall clients on a tight budgetFree up to 250 subscribers and 2,500 emails/mo; Comfort from $12/moPaid tiers start at 500 subscribers
BrevoAgencies with many small clientsFree: 300 daily sends, up to 100,000 contacts; Starter $9/moHigher tiers priced by monthly sends, so volume matters
MoosendBudget clients who need real automationPro at 500 contacts, $9/mo monthly or $7/mo billed annuallyNo free plan; 30-day trial only
KitCreator and newsletter clientsFree up to 10,000 subscribers; Creator $33/mo billed annuallyAutomations and sequences start on the paid Creator plan
GetResponseCoaching and course clients who need funnels and webinarsStarter, $19/mo monthly or $15.58/mo billed annuallyNo ongoing free plan; free trial only

Prices shown are the vendor's listed figures. Where a plan is priced by contact band, the band is named in the cell.

What it costs at real list sizes

A price is only useful at the list size you actually run. The table below shows monthly list prices at four contact counts for the platforms whose pricing pages publish those tiers. Where a vendor does not publish a price at that count, the cell says so. Check the current figure on the vendor page before you quote a client, since bands can change.

Platform1,000 contacts5,000 contacts10,000 contacts25,000 contacts
ActiveCampaign (Starter)$15/moPricing on requestPricing on requestPricing on request
Klaviyo (email plan)$30/mo$100/mo$150/mo$400/mo
Mailchimp (Standard)Pricing on request$100/mo (2,501 to 5,000 band)$135/mo (5,001 to 10,000 band)Pricing on request
Drip$39/mo (1 to 2,500 people)$89/mo (4,501 to 5,000 people)$154/mo (9,001 to 10,000 people)$369/mo (22,501 to 25,000 people)
Moosend (Pro, monthly)$16/mo ($13 billed annually)$48/mo ($38 billed annually)$88/mo ($70 billed annually)$160/mo ($128 billed annually)
Customer.io (Essentials)Pricing on requestPricing on request$145/mo (10k profile tier)$235/mo at 20k, $325/mo at 30k profile tiers

Mailchimp's 1,000 and 25,000 contact cells are blank in the published tiers, so they are shown as pricing on request. Klaviyo figures are for its email plan only; SMS pricing is separate and is shown on request.

A worked example: twelve clients

Suppose an agency runs twelve client accounts, each with about 2,000 contacts. That is roughly 24,000 contacts in total, but each client needs its own list, so the first question is whether the platform bills per account or across the whole agency. On Drip, each client account is priced by its own people count, so the 2,000-person tier at $39 a month applies to each client, a total of $468 a month. On Moosend, the 1,000-contact Pro price is $16 a month monthly or $13 billed annually, so the same twelve accounts would be $156 to $192 a month. Both sums depend on how your plan and account structure are set up, so confirm the billing model before you quote a retainer.

The same exercise helps you spot margin risk. If a client's list passes a band, the platform cost jumps by a step, and a retainer priced in the old band loses money. Put the tier boundary into the proposal so the client knows when the next step will apply.

Decision table: which platform for which need

If the agency needsPickWhy, from the published plan details
Automation plus a CRM for its own pipelineActiveCampaignStarter includes email marketing, marketing automation, a standard CRM and ecommerce integrations
Ecommerce client retention flowsKlaviyoEmail plan starts at $20 a month for 500 profiles and has a free plan up to 250 profiles
SaaS clients with billing or usage triggersCustomer.ioEssentials includes a visual workflow builder; Premium adds custom profile volume and premium support
Many small clients and the lowest fixed costBrevo or MailerLiteBrevo has a free plan with 300 daily sends; MailerLite has a free plan up to 250 subscribers
Brand clients who care about designCampaign MonitorPlans are banded by contacts and include a 30-day trial with 500 contacts
Creator or newsletter clientsKitFree plan covers up to 10,000 subscribers, including broadcasts and tagging
Course or coaching funnels with webinarsGetResponseStarter includes unlimited monthly sends, a welcome series and landing pages

The platforms, one by one

ActiveCampaign

Who it fits: full-service agencies that run client automation and also need a CRM to track their own prospects in the same account.

The Starter plan includes email marketing, marketing automation, a standard CRM and ecommerce integrations, which lets one team handle delivery and sales follow-up. For an agency running client work, Plus is the handoff point for standard segmentation and landing pages, while Pro adds advanced segmentation for accounts with more detailed audience rules. That tiering lets the operations team build journeys for a client and the account lead track the agency's own leads without a second tool.

Where it falls short: cost rises with the contact count, and each step up adds features you may not need for smaller clients. Agencies with many separate client lists should check how pricing applies across accounts before committing.

Price: Starter $15 a month at 1,000 contacts, Plus $49, Pro $79 and Enterprise $145 at the same contact baseline. Monthly and annual billing show the same monthly figure. Free trial available. See the ActiveCampaign pricing page.

Klaviyo

Who it fits: agencies whose clients are mainly ecommerce brands and need retention flows, abandoned-cart work and purchase-based segmentation.

Klaviyo's email plan is priced by active profiles, from $20 a month for 500 profiles to $400 a month for 25,000. A free plan covers 250 profiles and 500 email sends a month, which is enough to build and test flows for a pilot client.

Where it falls short: it is built around ecommerce data, so it is a weaker fit for B2B or non-retail clients. SMS is priced separately, and the pricing page does not list a fixed amount for the Email plus SMS tiers, so quote those on request.

Price: Email plan from $20 a month for 500 profiles (monthly), $30 for 1,000, $60 for 2,500, $100 for 5,000, $150 for 10,000 and $400 for 25,000. See the Klaviyo pricing page.

Mailchimp

Who it fits: agencies with small client lists, or clients who already run Mailchimp and do not want to retrain.

The free plan allows up to 250 contacts and 500 sends a month, with a maximum of 250 sends a day. That is enough for a pilot or a small newsletter. The Standard plan starts at $20 a month for a 500-contact list and includes up to 6,000 emails a month at that size.

Where it falls short: per-contact pricing steps up quickly. The 5,001 to 10,000 contact band is $135 a month and the 10,001 to 15,000 band is $230 a month, so larger client lists become expensive faster than on some other platforms in this guide.

Price: Free to 250 contacts; Standard $20 a month at 500 contacts; $100 a month for 2,501 to 5,000 contacts; $135 a month for 5,001 to 10,000; $230 a month for 10,001 to 15,000. See the Mailchimp pricing page.

Drip

Who it fits: ecommerce agencies managing mid-sized client lists where automation and segmentation matter more than the widest feature set.

Drip charges by people in bands, with unlimited email sends on the listed tiers. Each tier adds up to 50 workflows and dynamic segments, and the higher tiers add chat and email support. The pricing page also lists a free migration and personalized onboarding on the largest band.

Where it falls short: there is no ongoing free plan, only a 14-day trial with no credit card needed. The bands are fixed, so a client who grows just past a band pays the next step at once.

Price: $39 a month for 1 to 2,500 people; $49 for 2,501 to 3,000; $89 for 4,501 to 5,000; $154 for 9,001 to 10,000; $369 for 22,501 to 25,000. See the Drip pricing page.

Customer.io

Who it fits: agencies whose SaaS clients need lifecycle messages triggered by product events, such as onboarding steps, usage milestones or account changes.

The Essentials plan is $100 a month and includes the visual workflow builder, email and community support and basic data integrations. Profile-based tiers run from $145 a month at 10,000 profiles, and Premium offers custom profile volume with premium support. Eligible early-stage companies that have raised under $10 million can receive 12 months free through the Startup Program.

Where it falls short: it is not a good fit for a simple newsletter client, and the cost grows fast with profile count. It also needs someone who can map product events, so a smaller team may find it heavy.

Price: Essentials from $100 a month; Essentials at 10k profiles $145, 20k $235, 30k $325, 40k $415 and 50k or more $505 and up, all billed monthly. Premium is custom. See the Customer.io pricing page.

Campaign Monitor

Who it fits: agencies whose work is mainly brand campaigns and where the look of each send matters to the client.

Campaign Monitor's pricing is banded by contact count. The Lite plan is $13 a month on monthly billing or $11.70 a month billed annually, and includes five times the subscriber count in emails a month. Essentials, at $31 a month or $27.90 billed annually, includes unlimited email sends. Premier, at $171 a month or $153.90 billed annually, adds premier support, including phone support.

Where it falls short: there is no ongoing free plan, only a 30-day trial that covers 500 contacts and a 500-email limit. The bands also mean client growth moves the price up in steps. Check the feature list on the pricing page for any agency-specific features you need, since those are not covered by the plan prices above.

Price: Lite $13 a month ($11.70 billed annually); Essentials $31 ($27.90); Premier $171 ($153.90), all on a 500-contact band. See the Campaign Monitor pricing page.

Brevo

Who it fits: agencies with many small clients who need a low fixed cost and can work with monthly email volume bands.

The free plan allows 300 email sends a day and storage for up to 100,000 contacts, which makes it useful for trials and very small accounts. The Starter plan is $9 a month for 5,000 emails a month with no daily sending limit, and Standard is $18 a month at the same volume with automation, A/B testing and advanced reports.

Where it falls short: plans are priced by monthly sends, so a client that mails often moves into a higher band. The top Professional plan is $499 a month for 150,000 to 10 million monthly sends.

Price: Free; Starter $9 a month from 5,000 emails; Standard $18 a month from 5,000 emails; Professional $499 a month for 150,000 to 10 million sends. See the Brevo pricing page.

MailerLite

Who it fits: small client lists where budget is the first concern and the work is mostly newsletters and simple automations.

The free plan includes up to 250 subscribers and 2,500 emails a month. Paid plans start at the 500-subscriber tier: Comfort is $12 a month on monthly billing or $10.80 billed annually, and includes ten times the subscriber count in monthly emails. Power is $25 a month or $22.50 billed annually with unlimited monthly emails.

Where it falls short: the paid tiers start at 500 subscribers, so a client between 250 and 500 subscribers has to pay the lowest paid price even with a small list. Advanced reporting and deep segmentation are limited compared with the larger platforms.

Price: Free up to 250 subscribers and 2,500 emails a month; Comfort $12 a month ($10.80 billed annually); Power $25 a month ($22.50 billed annually). See the MailerLite pricing page.

Moosend

Who it fits: budget-conscious agencies that want real automation on each client account without paying for a larger platform.

Moosend's Pro plan is priced by contact count. At 500 contacts it is $9 a month on monthly billing or $7 a month billed annually. Email credit packs are sold separately, at 350,000 credits for $350 and 500,000 credits for $500 on the monthly listing.

Where it falls short: an agency cannot keep a client account on a permanent free tier; the entry route is a 30-day trial that does not require a credit card. Costs rise steeply past 25,000 contacts, and the contact tiers are fixed steps that can change the margin on a retainer when a client's list crosses a boundary.

Price: Pro at 500 contacts $9 a month ($7 billed annually); 1,000 contacts $16 ($13); 5,000 contacts $48 ($38); 10,000 contacts $88 ($70); 25,000 contacts $160 ($128). See the Moosend pricing page.

Kit

Who it fits: agencies with creator and newsletter clients who need landing pages, forms and broadcasts more than complex lifecycle automation.

The free plan covers up to 10,000 subscribers and includes unlimited landing pages and forms, unlimited email broadcasts, tagging and segmentation, and the ability to sell digital products and subscriptions. Visual Automations and email sequences start on the paid Creator plan at $33 a month billed annually.

Where it falls short: automations are not in the free plan, so a client who needs a welcome series from day one pays for Creator. The product is aimed at creators, so ecommerce or B2B clients may need a different tool.

Price: Kit has a free agency-friendly starting point up to 10,000 subscribers; Creator is $33 a month billed annually and Pro is $66 a month billed annually. Paid plans include a 14-day free trial. See the Kit pricing page.

GetResponse

Who it fits: agencies that run coaching, course or webinar clients where funnels, landing pages and events sit in one place.

Starter, at $19 a month monthly or $15.58 billed annually, includes unlimited monthly sends, a welcome series, one automation workflow, landing pages and signup forms. Marketer, at $59 monthly or $48.38 billed annually, adds unlimited workflows, advanced audience segmentation, abandoned-cart recovery and sales funnels. Creator, at $69 monthly or $56.58 billed annually, adds webinars, a website builder and a course creator.

Where it falls short: there is no ongoing free plan, only a free trial. Most of the useful funnel and webinar features sit above the Starter tier, so a client that needs them pays more.

Price: Starter $19 a month ($15.58 billed annually); Marketer $59 ($48.38); Creator $69 ($56.58). See the GetResponse pricing page.

AWeber and Constant Contact

Who they fit: small-business clients who prefer a simple setup and a known vendor. AWeber's Lite plan is $15 a month for 500 subscribers and 5,000 emails a month, and Plus is $30 a month for 500 subscribers and 6,000 emails a month. Constant Contact's Lite plan is $12 a month ($10.20 billed annually), Standard is $35 a month ($29.75 billed annually) and Premium is $80 a month ($68 billed annually) with 500 SMS a month.

Where they fall short: AWeber has a 14-day trial and no ongoing free plan. Constant Contact has a free trial with no credit card needed and no free plan. Automation depth is more limited than the operator platforms above.

Prices: AWeber pricing and Constant Contact pricing.

Setup and migration checklist

Moving a client to a new platform is where most agency problems start. Lists get duplicated, consent records go missing, and sending domains are left half-configured. The checklist below covers the steps that matter most when you set up a client account or migrate one.

StepWhat to doWhy it matters for agencies
1. Count the listsRecord the contact count for every client, including the ones you expect to add this year.Contact-based pricing decides the platform cost, and a wrong count moves the margin.
2. Confirm the tierCheck which band or plan each client falls into on the vendor's pricing page.Stepped bands mean a small growth in contacts can add a whole tier of cost.
3. Set up each accountCreate one account or workspace per client, with a consistent naming convention.Keeps lists, consent and reporting separate for each client.
4. Import with consentImport only contacts with a recorded opt-in, and keep the source of each list.Protects the client from complaints and helps the agency answer audits.
5. Verify sending domainsSet up SPF, DKIM and DMARC on each client's domain before the first campaign.Authentication affects inbox placement for every send on the account.
6. Build the core flowsCreate the welcome, abandoned-cart or onboarding flows the retainer covers, and test each one.These flows are usually the reporting baseline for renewal.
7. Set attribution rulesAgree the attribution window and reporting method in the proposal.Renewals go better when the revenue figures use agreed math.
8. Document accessStore admin logins, billing contacts and the platform cost per client in a shared record.Stops an account becoming orphaned if a staff member leaves.

Running the work without losing margin

Standardize templates across clients. A shared library of welcome, win-back and newsletter layouts keeps build time down, and a client can approve a template once rather than each campaign. Price new flows as projects, and price optimization as a monthly retainer. That way the time spent building a flow is paid for once, and the ongoing work is tied to results.

Pass platform costs through transparently. Show the client what the platform costs at their current contact band, and show the next band they would reach. When a list grows, reprice the retainer at the next renewal rather than absorbing the difference. Agencies that do this review platform cost every quarter keep their margins; the ones that do not often find the cost has crept up over a year.

Report in a short, repeatable format. A monthly page with the revenue or conversions from each flow, the campaign count, and the platform cost beside the fee is enough for most clients. Keep the raw analytics internal, and show the client only the figures that match the agreed attribution rules.

Agency questions, answered

The questions agency owners ask most often before they choose a platform.

Which email platform should an agency start with?

For agencies that run both client automation and their own sales pipeline, ActiveCampaign is the strongest starting point. Its Starter plan is $15 a month at 1,000 contacts, and the listed monthly figure is the same when billed annually. Automation and a standard CRM are included from that tier. Agencies that serve only ecommerce clients usually start with Klaviyo, and agencies on tight retainers with small client lists often start with a free or low-cost plan.

How do contact counts affect agency costs?

Most platforms price by contacts, profiles or subscribers, and every client list counts separately. Five clients with 2,000 contacts each is 10,000 billable contacts, not 2,000. Check the band each client falls into, because the price steps up at each tier. Drip, Klaviyo and Moosend all charge more as the people or profile count rises.

Should one agency use one platform for every client?

It helps to standardize on two or three platforms and to write down when a client gets a different one. A single platform simplifies templates, staff training and reporting. The exceptions are real, though: a Shopify store with a large product catalog fits Klaviyo better than a general tool, and a SaaS client with billing events fits an event-driven platform such as Customer.io better still.

How do agencies prove email value to clients?

Report revenue or pipeline per flow and per month, next to the agency fee, using attribution rules agreed in the proposal. Choose a platform that tracks revenue or conversions from its own sends, or that connects cleanly to your analytics. Campaign Monitor, ActiveCampaign and Klaviyo all have reporting features, but check each plan on its pricing page, because reporting depth often changes by tier.

Is a free plan enough for an agency?

A free plan is useful for a pilot, an internal test or a very small client list, but it is rarely enough for a billable account. Mailchimp allows up to 250 contacts and 500 sends a month on its free plan, MailerLite allows 250 subscribers and 2,500 emails a month, and Klaviyo allows 250 profiles and 500 email sends a month. Once a client grows past those limits, the cost moves to the next paid tier.

How should agencies price email services?

Separate the platform cost from your service fee. Pass the platform cost through at cost or with a stated margin, and price build work as projects and ongoing optimization as a retainer. Revisit the platform cost at each renewal, because contact growth can quietly raise it.