Best for online ticket stores with merchandise
Klaviyo
Email plan from $20/mo for 500 profiles · Free plan to 250 profiles · Pricing page
Klaviyo fits a ticketing company whose checkout sits next to a shop. When a buyer adds a pair of tickets and a branded hoodie, then leaves, the abandoned-checkout flow can cover both items, and a post-purchase flow can follow with parking details, upgrade options and the bag policy. That is the core reason it leads this page: ticket revenue and merchandise revenue share one customer record and one set of flows.
The Email plan is priced by active profiles. At the 500-profile level it is $20 a month billed monthly, $30 at 1,000 profiles, $100 at 5,000, $150 at 10,000 and $400 at 25,000. The free plan covers up to 250 active profiles and 500 email sends a month, which is enough to build and test flows before a first on-sale.
Where it falls short for ticketing: the price rises quickly once a venue has years of one-time buyers on its list. Clean up inactive profiles before you commit, and check whether your largest segment is buyers who have not bought in two years. Renewal logic for passes is also not a native strength; if passes are your main product, you will need an integration or a separate billing-aware tool for those messages.