Travel guide · Updated October 8, 2026

Email software for travel agencies, built around the departure date.

For most agencies selling custom or multi-stop trips, ActiveCampaign is the best first pick: its Starter plan is $15 a month at 1,000 contacts, billed monthly or annually at the same price, and it includes email automation and a standard CRM, which is what a quote that stays open for months needs.

By the editorial team · Prices as listed on each vendor's pricing page, checked 7 October 2026

The short answer by agency type

Start here
1

ActiveCampaign for custom and luxury trips that need a record per traveler, from $15 a month at 1,000 contacts.

2

Kit for destination newsletters, free up to 10,000 subscribers.

3

Mailchimp for a small agency starting its first brochure list.

4

Constant Contact when SMS for departures matters more than automation depth.

What travel email has to do

Travel sales run on an uneven timeline. An inquiry arrives, a quote goes out, a deposit is paid, a final payment falls due, passport and visa details need checking, and then the trip happens, followed by a review and, with luck, a second booking a year later. Each stage needs a different message, and most of the important ones are operational rather than promotional. A payment reminder or a document checklist has to arrive on time and reach the right person, who may be one of several travelers on the same booking.

That makes travel different from a typical newsletter business. The list is smaller, each booking is worth more, and the emails that matter most are triggered by dates: a quote that has sat unanswered for a week, a departure 90 days away, a return trip that is due twelve months after the last one. A tool for travel sellers has to handle timed and conditional sequences well. Broadcast-only tools can carry a destination newsletter, but they leave quote and departure work to staff who already have full calendars.

Four capabilities decide whether a tool fits. Each contact needs fields or tags for destination interest, trip type and travel dates, so one list can serve a honeymoon couple and a family looking for a ski week. Automations must be able to stop when a booking is recorded, so a traveler who has paid is not chased for a quote. The tool should keep people who have inquired apart from people who have traveled, because those two groups need different messages. And consent must be clear, since many travel lists are built from details given to a counter staff member rather than a web form.

Comparison: best fit, entry price and the main limit

Each entry price is the lowest plan that fits the agency type in that row, taken from the vendor's pricing page. Contact bands and send caps change how far a plan goes, so read the plan details before you commit.

ToolBest for travel agenciesEntry price (plan, billing)Key limitation
ActiveCampaignCustom and luxury itineraries with long quote cyclesStarter, $15/mo at 1,000 contacts (monthly or annual, same price)Segmentation starts on Plus at $49/mo; no free plan, trial only
KitDestination newsletters with a landing page per tripFree up to 10,000 subscribers; Creator at $33/mo billed annually for automationsAutomations and sequences need Creator; no pipeline or quote objects
MailchimpA small agency sending its first brochure listFree up to 250 contacts and 500 sends a month; Standard at $20/mo for 500 contactsPrice moves up in contact bands, to $100/mo for 2,501–5,000 contacts
BrevoA large inquiry list mailed only occasionallyFree: 300 emails a day, up to 100,000 contacts; Starter at $9/mo for 5,000 emails a monthFree plan caps sends at 300 a day; automation sits on Standard at $18/mo
MailerLiteA boutique agency mailing a monthly letterFree up to 250 subscribers and 2,500 emails a month; Comfort at $12/mo, or $10.80 billed annuallyPlans step up by subscriber count, so list growth moves you to a new tier
Constant ContactDestination evenings, expo follow-ups and departure SMSLite at $12/mo monthly or $10.20 billed annually; no free planAutomation starts on Standard at $35/mo; SMS is listed only on Premium at $80/mo
GetResponseAgencies that also sell travel goods or planning coursesStarter at $19/mo monthly or $15.58 billed annuallyStarter includes one automation workflow; abandoned-cart recovery needs Marketer at $59/mo
MoosendLarge brochure lists that receive frequent unlimited sendsPro at 500 contacts, $9/mo monthly or $7 billed annuallyNo free plan, only a 30-day trial; the price rises with contact count

The tools, one by one

Custom trips and long quote cycles

ActiveCampaign

Starter from $15/mo at 1,000 contacts · Free trial, no free plan

ActiveCampaign suits agencies that build each itinerary around one traveler's interests and budget. Starter includes email marketing, marketing automation and a standard CRM, so an inquiry can carry notes, travel dates and the destinations a family asked about. A sequence can open with a personal quote follow-up, continue with material matched to the stated interest, and end as soon as the contact is tagged as booked.

The price is simple to read. Starter is $15 a month at 1,000 contacts, with the same price whether you pay monthly or annually. Plus, at $49 a month, adds standard segmentation and landing pages, which most agencies need once they run more than one destination sequence. Pro at $79 a month adds advanced segmentation, and Enterprise at $145 a month adds premium segmentation and a dedicated account team.

The realistic starting point for a segmented travel program is Plus, not Starter, because the segmentation a multi-destination agency relies on is not in the cheapest tier. Date-based sequences also take time to build well, and an agency that sends only a handful of quotes a month may find the structure heavier than it needs. There is a free trial but no free plan.

Current plan details are on ActiveCampaign's pricing page.

Destination newsletters and trip pages

Kit

Free up to 10,000 subscribers · Creator at $33/mo billed annually · 14-day trial on paid plans

Kit fits an agency whose main work is publishing destination stories and moving readers toward a trip enquiry. The free plan includes unlimited landing pages and forms, unlimited email broadcasts, and tagging and segmentation for up to 10,000 subscribers. For an agency with a loyal readership and a modest group of active prospects, that covers most of the publishing work without a monthly bill.

Automation is where the free plan stops. Visual automations and email sequences start on Creator at $33 a month billed annually, which also adds subject-line A/B testing and removes Kit branding. Pro at $66 a month billed annually adds unlimited users and deliverability reporting. Kit does not keep a quote record or pipeline stages, so bookings still live in whatever system the agency uses to write invoices.

Without Creator there is no timed quote follow-up. A traveler who asked for a price in March will not hear again unless someone sends the message by hand, which makes Kit a publishing tool first. Its strength is inspiration; its weakness is the discipline of following up on a specific quote.

Kit's own plan comparison is on the Kit pricing page.

Small agencies starting out

Mailchimp

Free up to 250 contacts and 500 sends a month · Standard from $20/mo at 500 contacts

Mailchimp is the tool many new agency staff already know, so a first destination brochure can be ready on the same day the decision is made. The free plan covers up to 250 contacts and 500 sends a month, with a cap of 250 sends a day, which is enough for an agency testing one monthly letter to a small inquiry list.

Paid plans scale by contact count. Standard is $20 a month at the 500-contact selector and allows up to 6,000 emails a month at that size. The price moves to $100 a month for 2,501–5,000 contacts and to $135 a month for 5,001–10,000 contacts, with send allowances rising in the same steps. A trade-show list full of people who never book will push the bill up quickly, so the list needs cleaning before it grows.

The per-contact model works against an inquiry-heavy business. Building stage-based nurture takes more setup than a simple brochure send, and an agency that outgrows the free plan will be choosing between contact bands rather than between features.

Mailchimp's current plans are listed on Mailchimp's pricing page.

Large inquiry lists with modest sends

Brevo

Free: 300 emails a day, up to 100,000 contacts · Starter at $9/mo

Brevo prices its paid plans by monthly email volume rather than by contact count. That suits an agency with a long archive of past inquiries that it mails only now and then. The free plan can store up to 100,000 contacts, so the list can grow a long way before any money changes hands.

Starter is $9 a month for 5,000 emails a month and has no daily sending cap. Standard at $18 a month is where automation appears, and Professional, from $499 a month, covers 150,000 to 10 million sends a month with up to 2 million contacts. For a travel program with dated sequences, the realistic entry point is Standard, which is a bigger step than the headline Starter price suggests.

The daily cap on the free plan can delay a planned departure campaign for a large list, and destination segments have to be built by hand because the plans do not come with travel templates. Model the monthly total against your expected send volume before committing, especially in peak booking months.

Brevo's volume pricing is on Brevo's pricing page.

Boutique agencies mailing monthly

MailerLite

Free up to 250 subscribers and 2,500 emails a month · Comfort from $12/mo

MailerLite suits a small boutique that sends one considered letter a month about destinations and seasonal offers. The free plan covers up to 250 subscribers and 2,500 monthly emails. Comfort is $12 a month billed monthly, or $10.80 a month billed annually, at the 500-subscriber starting tier. Power is $25 a month at the same tier, or $22.50 billed annually, and allows unlimited monthly emails.

Its plans are sized by subscriber count, so an agency whose inquiry list grows past a tier pays for the larger tier even when most of the new names are cold. An agency that wants a per-traveler record with stage-based pipeline work will find a CRM-led tool closer to what it needs.

MailerLite's plan details, including the annual discount, are on MailerLite's pricing page.

Events and departure SMS

Constant Contact

Lite from $12/mo monthly or $10.20 billed annually · No free plan · Free trial, no credit card

Constant Contact is built for agencies that run destination evenings, expo follow-ups and seasonal sales events, and want invitations that a counter staff member can assemble without training. Lite sends up to ten times the contact count each month. Standard at $35 a month adds automation, scheduling and A/B testing. Premium at $80 a month adds advanced automation, segmentation and reporting, and lists 500 SMS a month.

Premium is the only plan in this guide where the pricing details state an SMS allowance, which makes it the clearest option for departure logistics sent by text. Keep texts to operational notices that the traveler has agreed to receive, such as a document deadline or a gate change, and keep inspiration in email.

The limits are on the nurture side. Automation does not appear until Standard, the plan with SMS costs $80 a month, and the depth of quote follow-up is lower than in the CRM-led tools above it on this page.

Plan details are on Constant Contact's pricing page.

Agencies with a shop or course line

GetResponse

Starter from $19/mo monthly or $15.58 billed annually · Free trial, no ongoing free plan

GetResponse makes sense when an agency also sells travel accessories, guidebooks or a planning course. Starter at $19 a month, or $15.58 billed annually, includes unlimited monthly email sends, a welcome series, one automation workflow, landing pages and signup forms. Marketer at $59 a month, or $48.38 billed annually, adds unlimited workflows, advanced audience segmentation, abandoned-cart recovery and sales funnels.

One workflow on Starter is not enough for a quote sequence plus a departure sequence plus a post-trip sequence, so an agency that expects to run all three should budget for Marketer from the start. The pricing page offers a free trial rather than a free plan.

GetResponse's current plans are on GetResponse's pricing page.

Large brochure lists

Moosend

Pro from $9/mo monthly or $7 billed annually at 500 contacts · 30-day trial, no free plan

Moosend's Pro plan includes unlimited emails and is priced by contact count. At 500 contacts it is $9 a month billed monthly or $7 billed annually. At 1,000 contacts the figures are $16 and $13, at 5,000 contacts $48 and $38, and at 10,000 contacts $88 and $70. Separate email-credit packs are also listed for agencies that prefer to buy sending capacity directly.

Because sends are unlimited on Pro, a busy booking season does not add a per-email charge, which suits an agency that mails a large brochure list often. The cost is that every additional contact is billed whether or not it ever books, and the trial is the only way to try the product before paying.

Moosend's current contact tiers are on Moosend's pricing page.

What it costs as the list grows

Inquiry lists grow faster than bookings. An agency that answers every web form, trade-show card and referral will usually hold far more contacts than travelers, and many of those contacts will never buy. Pricing that charges for each contact therefore penalises the activity that brings in leads. A plan priced by send volume, or a free plan that covers several thousand contacts, can suit an agency with a large but quiet list better.

The table below shows the monthly price at three list sizes, using only the bands the vendors publish. Where a size falls outside the published bands, the cell says "pricing on request", and the agency should ask the vendor for a quote rather than estimate from a neighbouring tier.

Tool and planBilling1,000 contacts5,000 contacts10,000 contacts
ActiveCampaign, StarterMonthly or annual, same price$15/moPricing on requestPricing on request
Kit, Free plus CreatorFree broadcasts; Creator billed annuallyFree; Creator $33/mo for automationsFree; Creator $33/mo for automationsFree; Creator $33/mo for automations
Mailchimp, StandardMonthlyPricing on request$100/mo (2,501–5,000 band)$135/mo (5,001–10,000 band)
Moosend, ProMonthly / annual$16/mo or $13/mo$48/mo or $38/mo$88/mo or $70/mo
Klaviyo, Email planMonthly$30/mo$100/mo$150/mo
Drip, unlimited sendsMonthly$39/mo (1–2,500 band)$89/mo (4,501–5,000 band)$154/mo (9,001–10,000 band)

Two worked examples show the gap. A 5,000-contact list on Moosend Pro billed annually comes to 12 × $38 = $456 a year. The same list on Kit can send broadcasts on the free plan, and its quote and departure automations need Creator, which comes to 12 × $33 = $396 a year. Neither figure includes a trial or add-ons, so the decision depends on whether the agency needs timed automation or mostly sends.

A monthly Klaviyo Email plan at 5,000 profiles, $100 a month, would cost 12 × $100 = $1,200 a year for the same list. That is the number to weigh when a retail-built tool is considered for a travel business.

Other tools worth knowing, and why they sit lower

Drip prices by active people, starting at $39 a month for 1–2,500 people with unlimited email sends and up to 50 workflows. It suits an online shop that sells travel goods, but its flows are built around products and carts rather than trip records.

Klaviyo has a free plan for up to 250 profiles and 500 sends a month. Its email plan runs $30 a month at 1,000 profiles and $100 at 5,000. It is built for product feeds and retail data, so it does not hold the quote and itinerary context a trip seller needs.

AWeber offers Lite at $15 a month for 500 subscribers and 5,000 sends, and Plus at $30 a month for 500 subscribers and 6,000 sends. It is a dependable newsletter tool without the date-based sequences that most trip sales depend on.

Customer.io starts at $100 a month on its Essentials plan and is built around event-driven messages for software products. Loops has a free plan with up to 4,000 sends in any rolling 30 days, and its Growing Audience plan is $99 a month. Both are made for software companies, and neither is a natural home for trip sales.

How to choose for your agency

Start with the trips you sell. A luxury or custom-itinerary agency has long quotes and needs a record for each traveler. A group-tour seller has shorter cycles and benefits more from departure launches and clear reminders. A destination-content business sells on inspiration and needs landing pages and a loyal readership. Each points to a different first tool.

Then count your list in three groups: people who asked for a quote, people who have booked, and people who have already traveled. Each group needs its own sequence, and the pricing model should reflect how large each group is. An agency with 4,000 inquiries and 300 past travelers should not pay for the inquiries as if they were all customers, and should not send the past travelers a sales sequence.

Finally, test the plan against one real season. Map one quote from inquiry to booking, one departure from 90 days out to return, and one repeat-traveler message. If the tool cannot run those three flows on the plan you can afford, move to the next option before you migrate any contacts.

If you need…PickBecause
Per-traveler records and quote follow-upActiveCampaignStarter includes a standard CRM from $15 a month at 1,000 contacts; segmentation starts on Plus at $49
Destination newsletters with a free startKitThe free plan covers up to 10,000 subscribers with broadcasts, landing pages and tagging
A free plan for a very small listMailchimp or MailerLiteMailchimp's free plan covers 250 contacts; MailerLite's covers 250 subscribers and 2,500 monthly emails
A large inquiry list mailed occasionallyBrevoPaid plans follow monthly send volume, and the free plan can store up to 100,000 contacts
Frequent unlimited sends to a brochure listMoosendPro includes unlimited emails, at $38 a month billed annually for 5,000 contacts
Departure SMS alongside emailConstant Contact PremiumPremium at $80 a month lists 500 SMS a month in its plan details
Abandoned-cart recovery for travel goodsGetResponse MarketerMarketer at $59 a month includes abandoned-cart recovery; Starter does not

Setup checklist before the first send

Set up the contact record before writing a single email. Most travel email errors come from data that was never captured: a traveler who receives a sales message after booking, or a family that gets a ski brochure for a beach trip. The checklist assumes you have chosen a tool and are ready to import your current list.

StepWhat to set upWhat it prevents
1. Split the listImport inquiries, booked travelers and past travelers as separate groups or tagsSales messages reaching people who have already paid
2. Record destination interestA field or tag for region and trip type, filled in at the first inquiryGeneric brochures that ignore what the traveler asked for
3. Record travel datesA departure date on each booking, used to drive remindersPre-departure emails sent for the wrong trip or year
4. Record consentKeep the source and date of each opt-in, and flag people who asked not to be contactedComplaints from people who gave details at a desk rather than online
5. Build the quote sequencePersonal follow-up, then destination material, stopping when a booking is taggedChasing travelers who have already paid
6. Build the departure sequenceDocument checklist, payment reminders and final information in the weeks before travelMissed deadlines for passports, visas and final payments
7. Build the post-trip sequenceA thank-you, a review request and a later message with new destinationsLosing repeat travelers after their first trip
8. Test with staff addressesSend each sequence to internal addresses for every destination and trip typeWrong names, broken links and sequences that never end

The quote sequence should read like a note from the agent who wrote the itinerary. Open with a short message that names the destination and the dates. Follow with one piece of material about that place, then a message that answers the most common hesitation, such as cost, timing or choosing between two regions. After that, move the contact onto a slower monthly rhythm based on the interests they gave. Stop the sequence the moment a booking is recorded.

The departure sequence is mostly about dates. Send the document checklist well ahead of travel, send payment reminders at fixed points before the final deadline, and send practical trip information in the last weeks. Keep these plain. A traveler worried about a passport does not need a destination brochure.

Keep sensitive details out of email. Passport numbers, card details and medical information belong in a secure form or the booking system, not in a message thread. The agency should be able to say where each traveler's details are held if a client asks.

Frequently asked questions

What is the best email software for a travel agency?

For most agencies that sell custom or multi-stop trips, ActiveCampaign is the strongest first choice. Starter is $15 a month at 1,000 contacts, billed monthly or annually at the same price, and it includes email automation and a standard CRM. Segmentation starts on Plus at $49 a month. Agencies that mainly publish destination newsletters can begin on Kit, which has a free plan up to 10,000 subscribers.

Can a travel agency start with a free plan?

Yes, for a small list and simple sends. Kit's free plan covers up to 10,000 subscribers with unlimited broadcasts, landing pages and tagging. Mailchimp's free plan covers up to 250 contacts and 500 sends a month. MailerLite's covers up to 250 subscribers and 2,500 monthly emails. Free plans usually stop short of the timed automations that quote and departure sequences require, so decide in advance what will trigger the upgrade.

How long should a travel inquiry nurture run?

It depends on the trip. A city break may close within days, while a honeymoon, sabbatical or expedition can take many months. Build the sequence around the departure date rather than a fixed number of weeks: a personal quote follow-up first, a few destination emails in the first two weeks, then a slower monthly rhythm based on the interests the traveler gave. Stop the sales sequence once a booking or a clear decline is recorded, and move the person into a separate sequence for reviews and future trips.

Should a travel agency send SMS as well as email?

SMS works best for time-sensitive operational messages, such as document deadlines, gate changes and delays, sent only to travelers who have agreed to receive texts. Constant Contact's Premium plan at $80 a month lists 500 SMS a month in its plan details, which makes it the clearest SMS option in this guide. For the other tools covered here, check the plan details against your expected volume before you build a text workflow.

How should repeat travelers be handled?

Keep past trips in the contact record as tags or fields, and segment on them. After a trip, send a short thank-you and a review request. Several months later, send destination suggestions that match what the traveler already bought, such as a second safari after a first one. Anniversary or birthday-month messages suit families who travel together every year. Keep these people off the inquiry list so that a traveler who has already booked does not receive sales sequences for trips they have taken.

When should an agency move from a free plan to a paid one?

Move when you need automation that runs on dates or behavior, such as a quote follow-up that stops when a booking is made, or a departure sequence that starts 90 days before travel. On Kit, visual automations and sequences need Creator at $33 a month billed annually. On ActiveCampaign, the entry point for a segmented program is Plus at $49 a month. Upgrade when one booking covers the cost of the plan for a month, not simply because the list has grown.

Are retail email tools a good fit for trip sales?

Usually not on their own. Klaviyo and Drip are built around products, carts and purchase events, and they do not hold the quote, itinerary and travel-date context that a trip seller works from. They can make sense for an agency whose shop sells travel goods alongside trips, provided the trip sales run in a separate sequence and a trip-focused tool holds the traveler records.